We are Tigermoth Home Ltd with registered number 09946589 and address 78 Park Lane, Poynton SK12 1RE. Our Data Protection Lead can be contacted at sharon@tigermothhome.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation"). The terms "Personal Data", "Special Categories of Personal Data", "Personal Data Breach", "Data Protection Officer", "Data Controller", "Data Processor", "Data Subject" and "process" (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. "Data Protection Lead" is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.

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When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

• The right to be informed of how your Personal Data is used (through this notice);

• The right to access any personal data held about you;

• The right to withdraw consent at any time, by emailing sharon@tigermothhome.co.uk;

• The right to rectify any inaccurate or incomplete personal data held about you;

• The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent;

• The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building; and

• The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted.

You can exercise your right to access personal data held about you by contacting sharon@tigermothhome.co.uk with the subject line: "Subject Access Request". When you submit a 'subject access request', you will need to provide confirmation of your identity by including a photocopy of your driver's license or passport. This service is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section 'Who can you complain to?'.

If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at sharon@tigermothhome.co.uk.

 

If we have collected your personal data directly from you for our own purposes, we are the Data Controller.

• If we have purchased your personal data from a third-party for our own purposes, we are the Data Controller. Where we have purchased your personal data, we will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.

• If we have been passed your personal data from a third-party for our own purposes, we are the Data Controller. We will contact you to let you know before we first start to use it, or, at the latest, within one month of acquiring it.

• If we have been passed your personal data from a third-party for a joint purpose that we both influence, we are the joint Data Controller. We will contact you to let you know before we first start to use your data, or, at the latest, within one month of acquiring it.

• If your data has been passed to us by a third party for processing under their instruction, that third party is the Data Controller. They should have notified you that they would be passing your personal data to us, Tigermoth Home Ltd, at the time they collected your data and within their own privacy notices/standards. For a list of Data Controllers that we process personal data for, the section below 'Third Party Interests'.

• If we have received your personal data as part of a business to business relationship, the Data Controller is your employer.

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Under Data Protection Legislation, there must be a 'lawful basis' for the use of personal data. The lawful bases are :

• a) 'your consent';

• b) 'performance of a contract';

• c) 'compliance with a legal obligation';

• d) 'protection of your, or anothers' vital interests';

• e) 'public interest/official authority'; and

• f) 'our legitimate interests'.

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Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.

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Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Reference             What categories of        Why are we processing                                 Where did we get your

                               information about         your data?                                                       personal data from?

                               you do we process?

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B2B Marketing      Identity Data                 Direct Marketing to former, current           Directly obtained or by

                                 Contact Data                 and prospective clients. This                        referral from existing

                                                                         processing is conducted lawfully                 clients/partners/

                                                                         on the basis of 'our legitimate                       suppliers.

                                                                         interests'.

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Analytics               Technical Data              To understand how you use our                   Directly obtained or indir-

                                Usage Data                     website, how you reached us and                 ectly obtained through a

                                                                         how long you spend on our website,            client's websitre (notice

                                                                         in order to analyse our performance           given at the point of

                                                                         and improve our service. This processing   collection).

                                                                         is conducted lawfully on the basis of 'our

                                                                         legitimate interests'.

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Fraud Prevention   Identity Data               To combat fraud, we share information      Directly obtained or

​                                  Transaction Data        of clients who instruct the payment             indirectly obtained through

                                                                         issuer to cancel payments to us with-          a client's website (notice

                                                                         out first informing us of why and/or            given at the point of 

                                                                         allowing us the opportunity to issue            collection).

                                                                         a refund with credit reference 

                                                                         agencies. This processing is conducted

                                                                         lawfully n the basis of 'protection of

                                                                         your, or another's vital interests'.

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Contact Submission    Identity Data         When you send us informaiton about         Directly obtained or

                                        Contact Data         you by posting on a forum or blog, we         indirectly obtained through

                                                                        will store this information in order to          a client's website (notice

                                                                        make it available for viewing on the             given at point of collection).

                                                                        website. You consent is obtained at the

                                                                        time of posting and via reference to this

                                                                        notice. This processing is conducted

                                                                        lawfully on the basis of 'your consent'.

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Online Payment       Identity Data            We require certain information about          Directly obtained

Processing                 Contact Data            you in order to instruct our payments

                                    Transaction Data    processor to take payment from you and

                                                                       transfer it to us. To ensure security, we

                                                                       do not ever process your payment

                                                                       information and will transfer you to the

                                                                       payment processors website at the time of

                                                                       payment. None of our staff or contractors

                                                                       ever have access to this information. This

                                                                       processing is conducted lawfully on the

                                                                       basis of 'performance of a contract'.

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Direct Debits           Identity Data             To setup a direct debit between your bank      Directly obtained

​                                  Contact Data              and ours, we pass your details to our

​                                  Financial Data           bank and keep a copy for our records.

                                  Transaction Data      This activity is conducted under the Direct

                                                                        Debit Guarantee Scheme. This processing

                                                                        is conducted lawfully on the basis of

                                                                        'performance of a contract'.

 

Phone Calls             Identity Data              We might record calls for training and/or      Directly obtained

                                  Contact Data              auditing purposes. We also collect Calling

                                                                        Line Identification information. This is

                                                                        used to help improve the efficiency and

                                                                        accountability of our customer services.

                                                                        This processing is conducted lawfully on

                                                                        the basis of 'our legitimate interests'.

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Email and               Identity Data              If you contact us through our website              Directly obtained or

Web Contact           Contact Data              or by email, we will use the information          indirectly obtained 

                                                                       you send in order to respond to your                through our website

                                                                       enquiry or complaint. This information          (notice given at the point

                                                                       will be kept in order to improve our                  of collection).

                                                                       service to you overall. This processing is

                                                                       conducted lawfully on the basis of 'our

                                                                       legitimate interests'.

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Consumer              Identity Data              If you make a purchase with us, we                     Directly obtained

Marketing           ​   Contact Data              will add your contact information to our

                                 Transaction Data      marketing list and send you information

                                 Marketing and           we think you might be interested in. This

                                 Communications      processing is conducted lawfully on the basis

                                        Data                      of 'our legitimate interests'.

                                 Identity Data

                                 Contact Data

                                 Transaction Data

                                 Marketing and

                                 Communications

                                         Data

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The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.

We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.

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Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact sharon@tigermothhome.co.uk.

 

Tigermoth Home Ltd does not perform any profiling or automated decision making based on your personal data.

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Tigermoth Home Ltd  holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.

• If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.

• Identity, Contact and Transaction Data are held indefinitely (subject to object by the individual, or individuals having left our clients' business) in order to provide a superior service to returning customers.

• If we process your data on the basis of 'legitimate interests', we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.

• All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

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Tigermoth Home Ltd passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.

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Tigermoth Home Ltd  uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Processors' below.

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Data Controllers

Name of Third Party Controller      What processing are we                                          If applicable - who is their

                                                               performing for them?                                             representative within EU?

                                                                                                                                               

HMRC, regulatory authorities          We are joint Controller with these                       N/A

or other authorities                            authorities who require reporting of

                                                               processing in some situations

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Payment Processors                           We are joint Controller with these service        N/A for European based

                                                               providers who simply pass payments you        services please contact

                                                               make through their services directly to us       sharon@tigermothhome.co.uk

                                                               based on a transaction. These transactions     if ou would like to find out

                                                               are subject to the provider's privacy                  about a specific representative

                                                               notices/policies.

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Postal/Courier Providers                   Where these providers act as Data                      N/A

                                                               Controller, we are joint Controller with

                                                               them for the purposes of sending you

                                                               physical documents.

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Our Data Processors

Barclays Bank - Payment and banking provider

Quik Books - Accountancy Software

Go-Daddy - e-mail provider and support

Docusign - Electronic agreement and signature capture

Wix - Website Provider

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In addition to sending us your complaints directly to sharon@tigermothhome.co.uk , you can send complaints to our supervisory authority. As Tigermoth Home Ltd  predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.